Terryberry seeks a dynamic manager to lead a global team of Customer Success Managers focused on driving product adoption to secure renewal and expansion. The role implements the vision and strategy for the department and defines and optimizes the customer journey.Responsibilities include designing and executing customer journey best practices; managing toward time to value, product usage, gross revenue retention, and expansion; hiring, coaching, and motivating the team; leading cross-functional initiatives; monitoring engagement to prevent churn; developing proactive customer programs; leading client escalations; and driving efficiency with scalable solutions.Skills/Experience: BA/BS or equivalent; 2+ years of management in customer success; proven retention/expansion results; Salesforce/Planhat or similar; strong communication and interpersonal skills; driven and self-starting.