Position OverviewTerryberry is looking for a customer focused, service-oriented individual to join our Customer Account Management team. Our ideal candidate has customer service experience and has a customer first mindset. Individuals should have professional communications skills (written and verbal), intermediate Excel skills, and perform well in a team environment. Responsibilities:- Enter, review, and submit orders accurately, including tooling details; update and quote pricing upon request.- Utilize Salesforce to create re-order cadences and tasks; update accounts, orders, and cadences in Salesforce as changes occur.- Build and maintain customer programs.- Support online programs, including uploading employee lists, communications, login instructions, award sites, and brochure orders.- Set up and onboard new customers.- Update documentation on account program details and instructions for current customers.- Create new business opportunities for existing customers in Salesforce.- Follow up with past due accounts to secure payments.- Back-up team members as necessary, along with other duties as assigned. Skills and Experience:- Exceptional customer service skills, including 2+ years previous experience.- Excellent professional written & verbal communication skills.- High degree of attention to detail and organizational skills.- Up-to-date technical skills including the ability to work with dual-screen monitors, intermediate Excel and Outlook skills, and the ability to learn and effectively use new software.- Solid problem-solving skills.- Exhibit a positive attitude and teamwork orientation.