Job Purpose & Summary:

This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.

Duties & Responsibilities:

Essential Functions:

• Assisting customers, in person and on the phone, with their plumbing and heating needs
• Ensure delivery of personalized customer service through timely quotations and accurate order processing
• Customer-service and sales-oriented
• Must be an excellent communicator
• Have a working knowledge of plumbing/heating products and industry
• Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
• Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
• Ensure customer satisfaction
• Able to meet deadlines
• Other duties and responsibilities as assigned

Necessary Qualifications:

• A willingness and ability to learn
• Communication, time management and organizational skills
• Plumbing and Heating experience
• Enthusiasm, courtesy and articulation
• Computer experience
• Customer orientation
• Adaptability

Education/ Experience:

• High school diploma or general education degree (GED)
• Related Plumbing and Heating Industry experience helpful
• Working knowledge of Eclipse software preferred

Required:

• Positive attitude with an aptitude for learning