The inside sales/customer service team member will work cooperatively with outside
sales and other team members of the distribution team to grow existing customers, create
new customers and meet or exceed monthly sales quotas at the appropriate gross margin
while increasing customer satisfaction.

JOB DUTIES:
• Generate new and repeat sales by providing product and technical information in
a timely manner.
• Determine customer requirements and expectations in order to recommend
specific products and solutions using their best independent judgment and
discretion.
• Recommend alternate products based on cost, availability or specifications.
• Present pricing and process returns in accordance with company policy.
• Accurately process customers' transactions such as orders, quotes or returns.
• Provide accurate information regarding availability of in stock items.
• Obtain accurate information from vendors relating to shipment dates and expected
date of delivery.
• Proactively recommend items needed by the customer to increase customer
satisfaction and improve transaction profitability.
• Increase sales and average order size by means of cross selling, up-selling; add on
sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order
to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure ongoing customer satisfaction and
resolve any complaints.
• Contact customers following sales to ensure ongoing customer satisfaction and
resolve any complaints.
• Fill requests for catalogs, information and samples.
• Remain current on consumer preferences, changes in local codes and product
developments by attending sales meetings, vendor training, trade shows, or
reading trade journals.
• Setup and maintain customer files.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other
members of the distribution team.
• Communicate to the purchasing department unexpected increases or decreases in
demand for products.
• Assist in physical inventory and cycle counts.
• Maintain proficiency in using personal computer, data entry terminal and other
common office equipment and software.
• Follow company policies and procedures.
• Handle all duties honestly, follow high ethical standards and present a
professional image at all times.
• Attend company meetings and product knowledge meetings as required by
management.
• Perform other duties as assigned.