You will own the systems and the follow-through that keep customers, the field, and the office connected.

• The customer experience. Answering calls and email, handling account and service questions, following up on quotes and proposals, working callbacks through to a fix, and keeping people in the loop from the first conversation through the work getting done.
• Scheduling, routing and dispatch. Building the daily schedule and the routes, releasing work tickets and work orders, staying in communication with technicians and field leadership, supporting the production schedule, and keeping the handoff from sales to service clean.
• Billing, accounts receivable, and collections. Invoicing, customer payments, prepay and renewal billing, aging balances, reporting, vendor coordination, and the follow-through it takes to keep accounts current.
• Payroll coordination and employee administration. Timecards and payroll inputs, onboarding documentation, and employee records, handled with professionalism and discretion. Payroll is processed at the corporate level, so this seat coordinates it rather than running it end to end.
• The systems and the details. Keep customer, service, and account information accurate in the CRM and other business tools, and make sure the right information reaches the right people without anyone having to chase it.

• Two or more years supporting the office or service side of a field services business. Lawn care, landscaping, pest control, HVAC, plumbing, roofing, pool, septic, restoration, garage door, or commercial facilities and equipment service. If you have coordinated service for a company that sends technicians out every morning, you have the foundation for this role.
• Confident customer communication, including the difficult calls. You stay composed, take ownership of the problem, and leave the customer better than you found them.
• Hands-on experience with billing and accounts receivable. Invoices, customer payments, aging balances, and past-due follow-up.
• Working comfort in a CRM or service scheduling platform. Real Green, Service Autopilot, Aspire, ServiceTitan, Jobber, PestPac or anything comparable. The platform itself matters less than the habit, so if you have run a full day out of one, you can run ours.

These are preferred, not required. We would rather hire the right person and train the rest.

• Green industry background. Lawn care, landscaping, turf, plant health care, or outdoor pest control means you already understand the customers, the seasonality, and the connection between the field and the office. Coming from HVAC or plumbing, the rhythm of the work will feel familiar.
• Payroll and employee administration experience. Hands-on time with ADP or a comparable HRIS and payroll platform will help you get up to speed quickly.

Pay for this role begins at $48,000 annually and goes up from there depending on the experience you bring. This is a full-time, year-round, salaried seat, and in an industry where many office roles are hourly and seasonal, this one is neither.

• Authorized to work in the United States without current or future employer sponsorship. Perennial Services Group participates in E-Verify and verifies employment eligibility for all newly hired employees. Employment is also contingent upon successful completion of the company's required background screening process.
• Able to work on site in Union County, North Carolina. This is a full-time, year-round branch role, roughly 25 to 30 minutes east of uptown Charlotte. Reliable transportation to and from the office is required.
• Able to perform the routine physical requirements of an office environment. The role includes extended periods at a computer workstation, typing and data entry, moving throughout the office as needed, occasional bending or kneeling, and occasionally lifting or moving items up to 20 pounds.