Payentry is actively seeking a Payroll Specialist to join our Client Service Department. Payroll Specialists process payroll for clients on a daily basis and assist with payroll distribution, while also providing the highest quality of customer service. This position is responsible for handling a high volume of inbound customer service phone calls and also high levels of data entry to enter payroll data into the payroll system accurately and efficiently.

JOB DUTIES:

• Inbound phone and email-based customer service
  
  

Data entry and import of time detail into the payroll system

• Review of all information for completeness and accuracy
• Report potential issues to customers
• Calculate and process all payroll-related changes
• Act as primary contact for clients regarding payroll concerns as needed
• Research and resolve any customer or system problems
• Verify payroll output against payroll reports and registers prior to distribution of checks to maintain accuracy
• Assist with payroll shipments and packages
• Other related duties as assigned
  
  

QUALIFICATIONS:

• College degree or combination of education and work experience preferred
• 1-3 years of customer-facing customer support experience preferred
• Strong mental math and problem-solving skills
• Strong interpersonal and organization skills
• Ability to listen and communicate effectively and professionally
• Basic understanding of Microsoft Applications
• Strong computer and computer programs/ systems skills
• Ability to work individually and also on a team with tight deadlines
• Ability to manage multiple customer accounts, while maintaining sharp attention to detail
• Ability to handle high inbound phone volume and inbound email and service tickets volume
  
  

Payentry is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications, regardless of race, color, age, sex, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state or other applicable laws. Reasonable accommodation requests to apply or participate in the interview process may be submitted to internalhr@payentry.com