Company Overview

At NetCov, we specialize in delivering cutting-edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from competitors through our deep and intimate knowledge of our clients’ business and our commitment to exceptional service.

About the Role

As a core member of the Project Services Team, the Onboarding Engineer is responsible for delivering a seamless, white-glove onboarding experience for new NetCov clients. This role is ideal for a technically strong, detail-oriented engineer who excels at orchestrating complex onboarding workflows across on-premises, hybrid, and cloud environments (Azure, AWS, Microsoft 365).

The Onboarding Engineer collaborates closely with clients, project managers, and internal teams to ensure all technical onboarding activities are executed accurately, efficiently, and in alignment with NetCov’s quality standards. This includes assessing client environments, migrating systems, standardizing configurations, building documentation, and ensuring operational readiness for long-term managed support.

The Onboarding Engineer is responsible for leading the technical implementation and onboarding of new clients into NetCov’s managed services ecosystem. This role ensures a smooth, secure, and well-documented transition from the client’s existing environment into NetCov’s standardized operational framework.

This position is suited for someone who enjoys structured processes, client interaction, and problem-solving — and who wants to play a pivotal role in building long-term client success from day one.

Accountabilities

• Lead the full technical onboarding process for new clients, ensuring a smooth transition into NetCov’s managed services environment.
• Perform comprehensive onboarding assessments, including infrastructure reviews, security evaluations, and technology baseline.
• Plan, implement, and support onboarding activities such as:

• Server migrations
• Network standardization
• Firewall and switch deployment
• Microsoft 365 / Azure configuration
• Remote access / VPN setup
• Documentation development

• Work directly with clients and third-party vendors to coordinate technology transitions, integrations, and handoffs.
• Create, standardize, and maintain thorough documentation of client environments, ensuring accuracy and completeness before transition to ongoing support teams.
• Ensure onboarding engagements are executed efficiently, on schedule, and aligned with NetCov’s high quality and security standards.
• Serve as the primary technical point of contact throughout onboarding, providing guidance, updates, and clear communication to clients and internal teams.
• Act as an escalation point for onboarding-specific technical issues that arise for System Specialists or other non-engineering resources.
• Participate in internal technical meetings to resolve urgent issues, identify risks, and maintain continuity across departments.
• Collaborate with team members to continuously refine and improve onboarding processes, tools, and templates.
• Support cross-department initiatives that require onboarding expertise or high-level technical input.
• Other duties as assigned.

Knowledge, Skills, and Abilities Required

• Experience:3–5 years of hands-on experience in systems, networking, or cloud engineering, preferably within an MSP or multi-client environment.
• TechnicalExpertise:Solid understanding of IT infrastructure, networking, virtualization, and cloud platforms (Microsoft 365, Azure, AWS).
• SystemsAdministration: Proficiency with Windows Server, Active Directory, identity management, and related systems.
• Networking: Skilled in configuring and troubleshooting routers, switches, firewalls, and wireless technologies (Fortinet, Meraki, etc.).
• Familiarity with MSP tools, cybersecurity principles.
• Process Orientation: Strong ability to follow, refine, and optimize structured onboarding workflows and standards.
• Communication:Clear, professional communication with both technical and non-technical stakeholders.
• Problem-Solving:Strong analytical skills with the ability to troubleshoot complex issues calmly and systematically.
• Documentation:Ability to produce standardized, detailed technical documentation for internal and client use.
• Certifications:One associate- or mid-level certification (ex: Network+, Security+, Azure Administrator, M365 Admin, CCNA, Fortinet, ITIL) or completion of a relevant certification within 90 days of hire. An IT or Computer Science degree may substitute this requirement.

Preferred Qualifications

• Experience with credit unions or regulated industries
• Knowledge of ACET/FFIEC

Success Criteria:

• Onboardings completed on time and within scope.
• High-quality documentation.
• Minimal post-onboarding escalations.
• High client satisfaction.
• Compliance readiness validated.

Why work at Netcov?

• Innovative Solutions: Work with cutting-edge cybersecurity and IT services tailored to the financial sector’s evolving needs.
• Competitive Compensation: Competitive base salary plus performance-based incentives and commissions.
• Professional Growth: Access to continuous training, career development, and opportunities for advancement within a rapidly growing company.
• Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.

Role Logistics

• This is a full-time, exempt position.
• This position may require travel to clients or company offices as needed.