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Quality Assurance/Business Analyst (Carmel, IN)

BeneSys
IT, Quality Assurance
Carmel, IN, USA
USD 70k-70k / year
Posted on Mar 24, 2026
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  Position: Quality Assurance/Business Analyst (Carmel, IN)  
     Location:   Carmel, IN
  
  
  Job Id: 2560  
  # of Openings: 1  
    
 Business Analyst/Quality Assurance (Carmel, IN) 
 
Summary
We are looking for a motivated self-starter to join our team as a Quality Assurance Business Analyst. You’ll be working with our QA team to test development changes, and our BA team to investigate issues reported by clients, provide end-user training where needed, and write documentation. It would be helpful to have background knowledge in health insurance and/or Software as a Service (SaaS), although this is not a requirement. The best candidate will be a team player who is enthusiastic and loves to learn!
 
Applicant must be located in the greater Indianapolis area and able to commute to our Carmel, IN office.
 
Business Analyst Responsibilities include but not limited to
Document and track change requests in the IT ticket system
Testing of new system releases and patches
Document changes to system
Work with development team to design user-friendly software solutions
Assist with implementation team to manage projects as needed
Provide customer support and end-user training as needed
Troubleshooting of claims processing and system issues
Document procedures
Provides analysis, definition, and direction to computer applications related development and maintenance activities
Ensures correct business functionality, requirements, and industry standards are addressed within the software application
Regular and predictable attendance is an essential function of this job
Business Analyst Requirements
Bachelor’s degree or higher - preferred
Experience working in medical claims processing, medical coding, or software configuration - preferred
Enthusiasm for learning new things and a willingness to become a subject matter expert in Spyglass
Excellent communication skills (written and verbal)
Ability to calculate accumulators involved in claims processing, such as different out of pocket and coordination of benefit methodologies
 Physical Requirements - Extended periods of sitting/standing. Extensive keyboarding.
 
 Work Schedule - Full time. Monday – Friday, 8:30am - 5:30pm. Flexible/hybrid schedules available with the potential to work from home occasionally after demonstrated performance. Must be located in the greater Indianapolis area and able to commute to our Carmel, IN office. 
 
Competitive Benefits and Compensation Package
12 paid holidays
Paid Time Off (PTO) Pro-rated during first year of employment
15 days of PTO provided in the next calendar year!
 
3 days paid bereavement
Up to 20 days paid jury leave 
Medical, dental, and vision insurance, with option for dependent coverage
Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
401k with employer match
Tuition reimbursement program
Career development opportunities
Referral bonus for all successful full-time referrals
 Annual opportunities for increases
 Pay - Salary for this position is $70,000 annually. Salary offered dependent on skills, experience, education, location and other business factors.
 
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential. 
 
Our culture focuses on three core values:
Collaboration: working together across 31 locations to achieve the best for the company and our clients
Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues 
Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.
 
 

 
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Quality Assurance/Business Analyst (Carmel, IN)
