Member Service Representative (Columbia, MD)
BeneSys
Columbia, MD, USA
USD 21.68-21.68 / hour
Posted on Mar 3, 2026
| Position: Member Service Representative (Columbia, MD) | ||
| ||
| Job Id: 2541 | ||
| # of Openings: 3 | ||
| | ||
| Member Service Representative (Columbia, MD) Summary – Responds to incoming telephone calls pertaining to the funds they are trained in from members and providers. This is a collective bargaining union position. Essential Duties and Responsibilities include but not limited to
Qualifications - Must be able to exhibit compassion and patience for the members who need a little extra time to express themselves. Must have good conflict training, analytical skills, problem solving skills and organizational skills. Language Skills– Ability to read and interpret the plan rules as outlined in the Summary Plan Descriptions (SPD), user manuals for on-line services, department rules and procedures manual and COBRA Compliance manual. Must be able to speak clearly and effectively and to explain to members, dependents, providers and union officials the rules of the plan. Must have superior written and verbal communication skills. Mathematical Skills - Ability to apply concepts of basic addition, subtraction, multiplication and division. Reasoning Ability - Representative must be analytical. Representative must be able to deal with people in stressful situations. Superior communication skills and keen observation is essential. Careful attention to what a caller is asking for and then using good judgment. Ability to apply common sense to carry out detailed written or oral instructions. Ability to deduce if a balance due is the responsibility of the Member or if the plan has yet to consider the charges. Physical Demands - Occasional lifting of paperwork and printer paper. Work Environment - Noisy, pressured, stressful. Fast paced department. Phone calls are continuous and often unpleasant. Must be able to maintain composure with difficult callers, work independently as well as in a team, must be able to multi-task and be detail oriented. Confident to handle difficult situations. Quick and accurate typing skills. Able to deal with customers with diverse backgrounds. Willing to tackle any relevant customer service training. Must be able to have knowledge of and handle multiple group benefits. Must be able to work independently and in a team. Must be flexible and willing to pitch in and work together as a team member and must be willing to help other departments within the company. Must assist members and clients professionally and to the best of his/her ability. Some knowledge of claims processing. Work Schedule - Full time. Monday - Friday, 8:30am - 5:00pm. Required in office (no at-home days). Competitive Benefits and Compensation Package
Pay The current starting rate for this position is $21.68 per hour. This is a union position. The pay rate for this position is determined by the collective bargaining agreement and may be dependent on experience, skills, education and other business factors. Our Culture BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential. Our culture focuses on three core values:
ADA & EEO Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job. | ||
| Apply for this Position |