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Membership Services Clerk (Columbia, MD)

BeneSys
Columbia, MD, USA
USD 21.68-21.68 / hour
Posted on Oct 17, 2025
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  Position: Membership Services Clerk (Columbia, MD)  
     Location:   Columbia, MD
  
  
  Job Id: 2460  
  # of Openings: 1  
    
 Membership Services Clerk (Columbia, MD)
 
 Summary – The Membership Services Clerk will primarily be working on Provider phone calls and Provider portal inquiries. This is a collective bargaining union position.
 
 Essential Duties and Responsibilities include but not limited to 
Handle provider calls and electronic communications
Assist callers with questions regarding deductibles, out of pocket accumulators, dental benefits, vision benefits, MRA or Benny Card, Vacation, or SUB Pay
Formulate resolution and respond to inquiries in a timely and accurate manner
Follow-up with customers to ensure that their issues are sufficiently resolved
Make outgoing calls to members, provider’s, collection agency, and vendors, such as Cofinity and Blue Cross & Blue Shield
Maintain records of all interactions with the members/providers
Thoroughly explain group benefits to participants
Status claims when necessary
Request check tracers, refunds and reissue checks
Create task inquiry and follow through after the inquiry has been logged into the system
Mail reimbursement forms and other correspondence to members
Complete precertification’s for members
Complete HDM reports
Coordinate phone coverage with coworkers if they are leaving their desk for short periods of time
Assisting with claims/eligibility issues
Regular and predictable attendance is an essential function of this job
 Qualifications - Must be able to multi-task and be detail oriented. Ability to assist members and clients professionally. Must be able to exhibit compassion and patience for the members with diverse backgrounds.
 
 Language Skills – Ability to read and interpret the plan rules as outlined in the Summary Plan Descriptions (SPD), user manuals for on-line services, department rules and procedures manual and COBRA Compliance manual. Must be able to speak clearly & effectively and to explain to members, dependents, providers and union officials the rules of the plan. Must have superior written and verbal communication skills.
 
 Mathematical Skills - Ability to apply concepts of basic addition, subtraction, multiplication and division.
 
 Reasoning Ability - Representative must be analytical, careful attention to what a caller is asking for and then use good judgment. Ability to carry out detailed written or oral instructions.
 
 Physical Demands - Occasional lifting of paperwork and printer paper.
 
 Work Environment - Fast paced department, can be noisy, pressured and stressful. Phone calls are continuous and often unpleasant. Must be able to maintain composure with difficult callers. Must be flexible and willing to pitch in and work together as a team and help other departments within the company.
 
Work Schedule: 
Full time. Monday - Friday, 8:30am - 5:00pm. Required in office (no at-home days).
 
Competitive Benefits and Compensation Package
14 paid holidays
10 paid vacation days
12 paid sick days
6 weeks paid adoption/foster care leave
Employer-paid basic life
Long-term disability and short-term disability insurance
Medical, dental and vision insurance, with option for dependent coverage
401(k) with employer match
Tuition reimbursement
Pay
The current starting rate for this position is $21.68 per hour. This is a union position. The pay rate for this position is determined by the collective bargaining agreement and may be dependent on experience, skills, education and other business factors.
 
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential. 
 
Our culture focuses on three core values:
Collaboration: working together across 31 locations to achieve the best for the company and our clients
Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues 
Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA & EEO
 
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

 
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Membership Services Clerk (Columbia, MD)
