We're Hiring | Diagnosis Practice Administrator to join our growing company and diagnostics team!

At Behavioral Innovations, we’re on a mission to transform the lives of children diagnosed with autism. If you thrive in a collaborative environment, value precision in diagnostic work, and want to contribute to a greater purpose, we want to hear from you.

Location: Addison, TX (In-office presence required)

Position Type: Full-time

Your Role and What You'll Do:

As a key member of the BI team, the Diagnosis Practice Administrator provides strategic leadership and operational oversight for Behavioral Innovation’s Autism diagnostic services practice, which currently operates in 6 locations across multiple states. This program will continue to expand to more locations, so this role will be responsible for developing a scalable model for the continued growth of our diagnostic services. This role is responsible for ensuring seamless patient access and experience, optimizing business and financial performance, and leading and developing a high-performing team of Practice Manager, RCM, and administrative staff. The Practice Administrator works in close partnership with the Clinical Psychologists and senior leadership to drive operational excellence, implement scalable systems, and sustain high-quality outcomes across the diagnosis practice.

Responsibilities:

• Oversee multi-site day-to-day operations of the diagnostic practice, ensuring alignment with organizational goals, quality standards, and KPIs.
• Facilitate streamlined access to Behavioral Innovations’ ABA services for clients completing diagnostic assessments with our Clinical Psychologist.
• Monitor and analyze performance data (operational, financial, patient experience) across all diagnostic locations to identify trends and develop action plans.
• Directly supervise the Practice Manager, providing mentorship, leadership development, and strategic guidance.
• Directly supervise team of Clinical Psychologists to ensure clinical alignment, regulatory compliance, and quality assurance.
• Collaborate cross-functionally with billing, scheduling, HR, and clinical leadership to address barriers to efficiency, access, and revenue generation.
• Lead practice-wide initiatives to enhance patient intake, scheduling, and throughput processes.
• Implement standardized workflows and operational best practices to ensure consistency across all locations.
• Serve as an escalation point for complex operational and patient-related issues.
• Develop and manage key performance indicators (KPIs) and reporting dashboards to track progress toward business objectives.
• Cultivate and maintain strategic relationships with internal and external partners, including referring providers.
• Support forecasting and budget planning; identify and act on opportunities for financial improvement and resource optimization.
• Ensure all HIPAA and company policies related to privacy, compliance, and patient safety are followed.
• Facilitate training, onboarding, and continued development of Practice Manager, administrative staff, and Clinical Psychologists.

Outcomes:

• Achieve budgeted revenue and EBITDA.
• Achieve budgeted appointment fill rate.
• Achieve budgeted completed diagnostic assessment rate.
• Achieve budgeted referral to ABA start conversion rate.
• Develop a scalable and repeatable operational model with documented SOPs, KPIs, and reporting dashboards by end of year one.

What We Are Looking For:

Requirements/Qualifications:

• Bachelor's degree required, master’s degree in healthcare administration, Business, or related field preferred.
• Minimum 5-7 years of experience in healthcare practice management, with at least 3 years in a multi-site leadership role.
• Demonstrated experience in operations management and performance optimization.
• Knowledge of behavioral or mental health services strongly preferred.
• Familiarity with Salesforce, PracticeQ, or other EMR/CRM systems strongly preferred.
• Understanding of medical billing, ICD-10 coding, and payor requirements.
• Proficiency with the full Revenue Cycle process and ability to create efficient processes for the program to ensure full cash collections for services rendered.
• Ability to synthesize data and lead performance-improvement initiatives.
• Strong organizational, analytical, and interpersonal skills.
• Excellent verbal and written communication skills, with a professional presence.
• Proven ability to manage change and lead teams through growth and transformation.
• Comfortable working in a fast-paced, mission-driven, rapidly growing organization.
• Mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgement and decisions.
• Must be able to receive detailed information through oral and written communication.
• Must be able to communicate, convey and exchange information through oral and written communication.
• Must be able to see near and far distances and distinguish colors.
• Must be able to tolerate noise level low to moderate.

Why Choose Us:

• Compensation: Base salary, plus Annual Bonus
• Insurance: Medical, Vision, Dental, and Supplemental Insurance Policies.
• Wellbeing Program: Equipping you with tools to achieve your wellness goals.
• Employee Assistance Program (EAP): Comprehensive support for your mental, emotional, and physical health.
• Family-Centric Culture: Caring, collaborative environment.
• Award-Winning Culture: Recognized for clinical excellence and ethical standards.
• Mission-Driven Work: Help children with autism reach their full potential.
• Supportive Team Structure: Our clients and families are our top priority, and we foster a collaborative and expert team environment.
• Values-Driven Organization: Integrity, accountability, collaboration, and family-focused care.
• Team Unity & Trust: Achievements are made possible by a collaborative, purpose-driven team and strong partnerships.

About Behavioral Innovations:

Celebrating 25 Years of Service: Behavioral Innovations (BI) is committed to transforming lives by providing compassionate, individualized, center-based Applied Behavior Analysis (ABA) therapy for children with autism, ages 18 months to 10 years. With more than 100+ locations across TX, OK, CO, VA, MA - and future expansions to come - we’re growing rapidly. Join our dynamic team and make a meaningful difference in the lives of the families we serve.

Ready to Make a Difference?

If you're a licensed clinical dx psychologist with a passion for autism diagnostics and a desire to be part of a mission-focused organization, we’d love to connect with you.

Apply Today and help us continue building brighter futures, one diagnosis at a time.

Be a Diagnosis Practice Administrator at Behavioral Innovations.

Where Potential Thrives.

CORP2025